At Crave Nuts, your privacy matters. We are committed to protecting your personal information and ensuring transparency regarding how your data is collected, used, stored and protected when you interact with our website, products and services.
1. Information We Collect
When you browse our website or place an order, we may collect certain information necessary to provide our products and services.
Full name
Email address
Mobile phone number
Billing address
Shipping address
Order and transaction details
IP address and device information
Browser type and website usage data
Communication preferences
2. How We Use Your Information
The information collected is used to operate our business and improve your experience.
Process and fulfil orders.
Arrange deliveries and shipment tracking.
Provide customer support.
Send order confirmations and service updates.
Improve website functionality and performance.
Prevent fraud and unauthorized activities.
Comply with legal and regulatory obligations.
Share promotional offers and product updates when permitted.
3. Payment Security
All online payments are processed through secure and trusted payment gateway providers.
Crave Nuts does not store complete debit card details, credit card information, CVV numbers, UPI PINs, net banking credentials or other sensitive payment information on its servers.
Security First: Industry-standard security measures are implemented to help protect customer information from unauthorized access, disclosure or misuse.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Remember user preferences.
Maintain shopping cart functionality.
Improve website performance.
Analyze visitor behaviour.
Enhance website security.
Deliver a personalized browsing experience.
You may choose to disable cookies through your browser settings; however, certain website features may not function properly.
5. Marketing Communications
With your consent, we may send newsletters, product announcements, special offers, promotional campaigns and marketing communications via email, SMS, WhatsApp or other communication channels.
You may unsubscribe from marketing communications at any time by following the instructions included in such communications.
6. Sharing of Information
Crave Nuts does not sell, rent or trade customer information to third parties.
Information may be shared only when necessary with trusted service providers including:
Courier and logistics partners.
Payment gateway providers.
Technology and hosting providers.
Marketing and analytics partners.
Government authorities when legally required.
7. Data Retention
We retain customer information only for as long as necessary to fulfil business, operational, legal, tax, accounting and regulatory requirements.
Once information is no longer required, it is securely deleted or anonymized wherever reasonably possible.
8. Data Protection Measures
We employ reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where applicable.
Withdraw consent for marketing communications.
Request clarification regarding data processing practices.
10. Third-Party Websites
Our website may contain links to external websites, social media platforms or third-party services. Crave Nuts is not responsible for the privacy practices, policies or content of such third-party platforms.
Users are encouraged to review the privacy policies of any external websites they visit.
11. Children's Privacy
Our products and services are not specifically directed toward children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, business practices or service offerings.
Any updates will be published on this page and become effective immediately upon publication.
13. Contact Information
For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact our customer support team.
Email: support@cravenuts.in
Website: www.cravenuts.in
Business Hours: Monday to Saturday
14. Consent
By accessing, browsing or using the Crave Nuts website, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.
